ClodPi Labs (India) Private Limited
0

Support Process:

Customer support is the process of solving any customer challenges and pain points effectively via email, or tickets.

ClodPi is using Discord channel for Support process. You can raise the issue by creating a ticket. Below is the process that is in place for resolving any Customer issues they are facing.


For Support – raise a Ticket:

1.  Discord Invite link: https://discord.gg/WRNMTSSetz

2.  Create a Discord profile using your email id. Complete the activation process.

3.  Log in to Discord and go to Support > support-tickets > on right side click Create ticket

  • A ticket id will be created
  • Provide your Sales Order number, device ID (as mentioned at the bottom of the device), # work Hotspot Name
  • Type in your issue
  • Our technical team should be attending your ticket
  • In addition, have AnyDesk app installed on your laptop / desktop for remote connection, if need be, to allow our technical support team to remotely connect the device for investigation
  • If issue is not resolved over the air mode, we would need to get the device shipped to our lab and investigate.

Reference Image:

Note:

· Once the issue is resolved, you or support team can close the ticket by clicking ‘Close” option

· You can have only one open ticket at a time.

Contact:

Address:

2nd floor, No.25 & 26, Vivekananda Nagar, 1st Cross Bettadasanapura Main Rd, Chikkathogur, Post, Electronic City, 

Bengaluru, 

Karnataka 560100


Work:

Plot No : 47, Bommasandra Jigani Link Rd, Bommasandra Industrial Area, Bengaluru, Karnataka 560105

Support: Discord Channel


Phone: +91 90363 60110 

( Monday to Friday 10AM to 4PM GMT+5.30 / IST )

Email: sales@clodpi.io

            support@clodpi.io

Added to cart
- There was an error adding to cart. Please try again.
Quantity updated
- An error occurred. Please try again later.
Deleted from cart
- Can't delete this product from the cart at the moment. Please try again later.