ClodPi Labs (India) Private Limited
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USEFUL READINGS:

Before you decide to install Helium compatible ClodPi's Pro Hotspot (Indoor) device, please read through below information to understand Helium, Hotspot and its nuances:

FAQ:

1) Helium Network

2) Security

3) Approved Hotspot Manufacturers

4) Build on Network


TROUBLESHOOTING:

1) Hotspot setup

2) Understanding Witnesses and Relayed Hotspots

3) Network Troubleshooting

4) Improving Proof-Of-Coverage

* The hotspot may get into "Relayed" state which is caused due to Network setup. Users are requested to go through Network Troubleshooting and Understanding Witnesses and Relayed Hotspots guidelines. 

* Get in touch with the Internet Service Providers in your area to understand the facility they provide with respect to Port forwarding, Static IP, Internet Communication protocol (IPv4 & IPv6), etc.

* Port forwarding, Static IP facility & setup are subjective to the Internet Service Provider, Router make & model.

* Internet protocols of IPv4 category are having no issues with Helium platform as compared to IPv6 protocols which have experienced few issues w.r.t Relayed status of the hotspots.


USER GUIDE:

ClodPi's Pro Hotspot User Guide can be downloaded at: https://hotspot.clodpi.io/getting-started/

DISCLAIMER: Content courtesy Helium

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